SPECIAL PROGRAM

STRENGTHENING DECISION-MAKING
OFFICIALS’ MANAGERIAL SKILLS WITHIN AN ADMINISTRATION

STRENGTHENING DECISION-MAKING
OFFICIALS’ MANAGERIAL SKILLS WITHIN AN ADMINISTRATION

Any Administration must meet more and more requirements because of both the ever-increasing impact of globalization and the constant need to improve governance within the country itself.

The IUHEI Crans Montana Institute is putting forward an ambitious project that is part of a vast project to modernize services – said project being linked to the permanent quest for efficiency.

Many countries around the world have launched such projects to modernize public services, the main challenge of which is to introduce a new "management culture" and a new approach of the management of public affairs. It is also about controlling spending while providing the citizens with a better service.

IUHEI Crans Montana Institute - Galerie

Any Administration must meet more and more requirements because of both the ever-increasing impact of globalization and the constant need to improve governance within the country itself.

The IUHEI Crans Montana Institute is putting forward an ambitious project that is part of a vast project to modernize services – said project being linked to the permanent quest for efficiency.

Many countries around the world have launched such projects to modernize public services, the main challenge of which is to introduce a new "management culture" and a new approach of the management of public affairs. It is also about controlling spending while providing the citizens with a better service.

IUHEI Crans Montana Institute - Galerie

THE OBJECTIVE OF THE PROGRAM:
AN EFFICIENT AND CREDIBLE ADMINISTRATION WITH A HUMANE FACE

The key is to "put the humane dimension at the heart of an administrative system, the effective cost of it being in direct connection with the service provided", both at the level of Officials and users, citizens and partners.

These latter must be considered as real "customers" of the Administration. This is an approach privileging the notion of "performance but a high-quality one" as a golden rule!

The stakes of this project are indeed fundamental for the country concerned:

  • allowing an optimal use of financial resources through improved ministerial performance
  • allowing the ministry to fully carry out its public service role and thus strengthen the country's civic cohesion and user satisfaction
  • strengthening the country's credibility and image in an ever-changing international environment
  • being, for all other national administrations, a positive example so that good practices may subsequently be applied and shared with other sectors

THE OBJECTIVE OF THE PROGRAM:
AN EFFICIENT AND CREDIBLE ADMINISTRATION WITH A HUMANE FACE

The key is to "put the humane dimension at the heart of an administrative system, the effective cost of it being in direct connection with the service provided", both at the level of Officials and users, citizens and partners.

These latter must be considered as real "customers" of the Administration. This is an approach privileging the notion of "performance but a high-quality one" as a golden rule!

The stakes of this project are indeed fundamental for the country concerned:

  • allowing an optimal use of financial resources through improved ministerial performance
  • allowing the ministry to fully carry out its public service role and thus strengthen the country's civic cohesion and user satisfaction
  • strengthening the country's credibility and image in an ever-changing international environment
  • being, for all other national administrations, a positive example so that good practices may subsequently be applied and shared with other sectors
IUHEI Crans Montana Institute

FIRST STEP : THE EVALUATION

A preliminary evaluation mission is necessary to finalize in detail the mission offer to be submitted to the administration concerned, usually a ministry.

It is about making a diagnosis of the existing situation at the level of the various services and taking into account the concrete realities in order to better identify the training needs that should lead to a better performance of the administration concerned.

This evaluation mission will :

  • evaluate the existing training offer in the national context, for instance when it comes to strengthening managerial skills for the administration concerned and the outcome of such past training, if necessary
  • identify and analyze the target's training needs at different levels of potential intervention based on the diagnosis made
  • develop a detailed training plan specifying the (1) objectives, (2) methods (face- to-face training, E-training, residential or non-residential seminars, etc.), (3) the organization of the training, (4) the evaluation method for the training provided and its (5) cost

An evaluation report will be drawn up, including, among others:

  • an evaluation of the current training offer for the various administrative bodies of the ministry specifying the existing training structures, their strength and weakness, the existing modules and the modalities of their implementation
  • the training needs identified by classifying them by nature and target groups concerned
  • the training plan offer
  • the deployment schedule
  • the monitoring and evaluation tools

To identify the training needs, a study is conducted with a sample of 100 individuals. In addition, a questionnaire is filled out by each individual according to terms and conditions that will be determined by the consultants and the ministry. In addition, 30 semi-directive interviews are conducted with actors of the structures concerned.

This evaluation mission is led by two specialized IUHEI Crans Montana Institute Experts.

FIRST STEP : THE EVALUATION

A preliminary evaluation mission is necessary to finalize in detail the mission offer to be submitted to the administration concerned, usually a ministry.

It is about making a diagnosis of the existing situation at the level of the various services and taking into account the concrete realities in order to better identify the training needs that should lead to a better performance of the administration concerned.

This evaluation mission will :

  • evaluate the existing training offer in the national context, for instance when it comes to strengthening managerial skills for the administration concerned and the outcome of such past training, if necessary
  • identify and analyze the target's training needs at different levels of potential intervention based on the diagnosis made
  • develop a detailed training plan specifying the (1) objectives, (2) methods (face- to-face training, E-training, residential or non-residential seminars, etc.), (3) the organization of the training, (4) the evaluation method for the training provided and its (5) cost

An evaluation report will be drawn up, including, among others:

  • an evaluation of the current training offer for the various administrative bodies of the ministry specifying the existing training structures, their strength and weakness, the existing modules and the modalities of their implementation
  • the training needs identified by classifying them by nature and target groups concerned
  • the training plan offer
  • the deployment schedule
  • the monitoring and evaluation tools

To identify the training needs, a study is conducted with a sample of 100 individuals. In addition, a questionnaire is filled out by each individual according to terms and conditions that will be determined by the consultants and the ministry. In addition, 30 semi-directive interviews are conducted with actors of the structures concerned.

This evaluation mission is led by two specialized IUHEI Crans Montana Institute Experts.

IUHEI Crans Montana Institute

SECOND STEP :
THE MISSION ITSELF

The general framework of the mission and its various operational aspects are obviously subject to discussions between the IUHEI Crans Montana Institute and the referrer.

  • strengthening managerial capacities at all levels of the Administration
  • establishing a culture of results and efficiency at the level of managers
  • strengthening public confidence by maintaining permanent quality, ethical and professional standards

All employees of the ministry are involved in this training action. The training is adapted to the different categories of employees and divided into (1) training actions and (2) awareness-raising actions that must meet the essential challenges :

  • preparing and supporting the change in preparation for the implementation within the ministry of the general modernisation of public authorities
  • strengthening and improving ethical and professional standards
  • implementing a performance culture linked to the permanent demand for quality in all branches of the ministry
  • strengthening professionalism and skills
  • raising awareness among Officials of the need for a real "customer culture" aimed at prioritising the satisfaction of public service users

The IUHEI Crans Montana Institute is aimed at Officials, depending on the themes and objectives sought, in the context of seminars, the design of them being variable. Moreover, the Officials are divided into working groups.

In addition to partaking in training seminars, each group works on a common project, the subject of which is a priority theme for the ministry.

These projects allow participants to (1) put certain concepts taught into practice, (2) create and/or strengthen the cohesion of the group and (3) ensure a transversal knowledge of the members of the various departments.

The progress of the project is discussed and evaluated at the end of each training module. In-between modules, distance tutoring sessions are conducted between the group and specialized trainers.

Each project is the subject of a report presented to a jury composed of trainers and representatives of the ministry concerned by the Initiative.

SECOND STEP :
THE MISSION ITSELF

The general framework of the mission and its various operational aspects are obviously subject to discussions between the IUHEI Crans Montana Institute and the referrer.

  • strengthening managerial capacities at all levels of the Administration
  • establishing a culture of results and efficiency at the level of managers
  • strengthening public confidence by maintaining permanent quality, ethical and professional standards

All employees of the ministry are involved in this training action. The training is adapted to the different categories of employees and divided into (1) training actions and (2) awareness-raising actions that must meet the essential challenges :

  • preparing and supporting the change in preparation for the implementation within the ministry of the general modernisation of public authorities
  • strengthening and improving ethical and professional standards
  • implementing a performance culture linked to the permanent demand for quality in all branches of the ministry
  • strengthening professionalism and skills
  • raising awareness among Officials of the need for a real "customer culture" aimed at prioritising the satisfaction of public service users

The IUHEI Crans Montana Institute is aimed at Officials, depending on the themes and objectives sought, in the context of seminars, the design of them being variable. Moreover, the Officials are divided into working groups.

In addition to partaking in training seminars, each group works on a common project, the subject of which is a priority theme for the ministry.

These projects allow participants to (1) put certain concepts taught into practice, (2) create and/or strengthen the cohesion of the group and (3) ensure a transversal knowledge of the members of the various departments.

The progress of the project is discussed and evaluated at the end of each training module. In-between modules, distance tutoring sessions are conducted between the group and specialized trainers.

Each project is the subject of a report presented to a jury composed of trainers and representatives of the ministry concerned by the Initiative.